Unable to install app from play store3/12/2024 ![]() Play Store or Play Services is not updated on the device.In such cases, the Managed Account cannot be added on the device and it'll not support Android Enterprise related features. Play Store or Play Services is not available on the device or if an unverified Play Store is present on the device.Managed Account addition may fail or remain in progress due to the following reasons: Managed account will be added and activated in the device by Google within 3-4 mins. If the device is provisioned as Profile Owner, the account will be added under Work. Users can also verify whether a Managed Account is present on the device, by navigating to Settings -> Accounts. Admins can check the status of the Managed Account by navigating to Device Mgmt -> App Repository -> Managed Google Play. This account can only be used by the MDM solution and the user will not have the permission to remove this account or use it for provisioning any other apps installed on the device.īy default, MDM tries to add the Managed Account on the device when Managed Google Play is configured, but sometimes the account addition might fail or remain in progress for a long time or may require user intervention to be completed successfully. This Managed Account is required to facilitate silent app management, Play Store layout customization, and other Android Enterprise related features. When Managed Google Play is configured without G Suite, a Managed Account is added to the device. Under the Android EMM option, verify if Enable third-party Android mobile management is disabled.Navigate to Devices > Settings and click on Third party integrations.Ensure that third-party mobile device management is not enabled.If the device is provisioned as Profile Owner, add an account under Work. To add a work account, navigate to Settings -> Accounts, on the device. Ensure the G Suite account with which you have configured Android Enterprise, is added as a work account on the device.Account-based (only if Managed Google Play is configured) With G Suite If the issue still persists, refer this link or contact our support team. To verify this, you can access the Play Store on the device using a personal account, search for the app, and check if the app installs on the device. If the message "The product is not compatible with the device" is shown under Remarks on the MDM server, the app may not be compatible with the device.Tap on the build number 7 times to enable Developer Options and disable MIUI optimization. In the case of Xiaomi devices, turn off MIUI optimization by navigating to Settings-> Build Number.Clear Google Play Store app data and cache by navigating to Settings-> Apps & notifications-> Google Play Store-> Storage-> Clear data.If the data saver is enabled on the device, ensure Google Play Store and Google Play Services are excluded from the list.Ensure the device has proper network connectivity.Ensure sufficient space is available for the app(s) to install.Incase the user declines, installation will be aborted. The user must allow installation if the device prompts the user to install the distributed app. ![]()
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